RESPONSIBILITIES 

PERFORMANCE MEASURES

• Provides timely and rapid responses to the user (staff and students) requests for assistance.
• Reduce operational risk and improve availability of the server infrastructure by ensuring system access, monitoring, control, evaluation and documentation practices are maintained and adhered to.
• Installs and configures systems software.
• Installs and maintains university management systems
• Provides systems technical support and assistance monitor’s systems operations.
• Develops and maintains system documentation.
• Participates in the planning and development of procedures for the operation of servers and systems.
• Implements, monitors and improves system security configurations.
• Evaluate new system hardware and software solutions and monitor the market for emerging technology

Critical issues – Attend Immediately Normal issues – Within 24 hours.

Duties are performed according to instruction, promptly and efficiently.

Ability to work independently.

Give frank and honest feedback / advice.

Raise and work through challenging issues and seek alternatives.

SELECTION CRITERIA

Minimum Qualifications/Experience:

• Degree in Computer Science or Information Systems
• Three years of work experience in complex systems design, programming and systems software and support
• Knowledge of multi-user operating systems, protocols, architectures, design and equipment configuration
• Knowledge of the current and developing information technology services requirements in a large educational institution
• Possess working knowledge of network and system administration and experience with the following: Windows Operating Systems, Virtual Machine Services, Active Directory, Linux, Mac OS, and TCP/IP.
• Possess experience with web server (IIS and Apache) and database (MS SQL)
• Possess familiarity with the Internet and generally available Internet services such asSSH,FTP,HTTP,SMTP, DHCPandDNS

• Ability to plan, organize and document complex system design activities and to configure systems to be consistent with institutional policies / procedures
• Ability to communicate technical / complex information both verbally and in writing
• Ability in establishment and maintain cooperation, understanding, trust and credibility
• Ability to perform multiple tasks concurrently and respond to emergency situations effectively

  
  

  Personal Attributes:

• Must be honest and ethical in approach to work and relationship with others.
• Must have the initiative to perform duties within boundaries of given responsibilities
• Must be able to work after hours when required.

The job holder may also be asked to carry out other tasks as required by NUS not necessarily in the realm of ICT